Cytech Services
  • 01-Nov-2018 to 03-Mar-2019 (EST)
  • CyFIR
  • Manassas, VA, USA
  • Salary
  • Full Time

Eligible for full benefits

CyFIR is currently recruiting for Professional Services Manager Delivery Team in Manassas, VA. 

Job Description:

The Professional Services Manager will oversee and lead teams in the delivery of continuous and effective solutions. They will lead the sales effort for incremental revenue opportunities and contract renewals. The key objective is to maintain delivery of continuous and effective services, and ensure project completion within budget and in accordance with contract requirements.

In addition this role will also manage our Security Operations team and their interactions with our clients.  This role assures the timely set up, monitoring and reporting to our clients to assure an effective interaction with our clients.

This position will report directly to a C-Level Executive and will be based primarily in our Manassas, VA office. Some travel to client sites will be required.

 Education or Certification(s) Needed:

  • Bachelor's or Master's degree in Business, Computer Science, Information Systems, or other Technology related degree.
  • CISSP, ISSP or equivalent certification.

Job Responsibilities:

  • Oversee and lead teams in the delivery of continuous and effective services.
  • Oversee, manage and support the services team consisting of CyFIR direct employees and external contractors.
  • Identify areas where improvements can be applied.
  • Responsible for relationship management and service delivery for the CyFIR enterprise software and related services for multiple clients.
  • Responsible for developing project scope of work to include: timeline and effective and efficient delivery.
  • Manage the day-to-day operations aspects, identify resources and assign responsibilities to delivery team.
  • Serve as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, the overall management of the client relationship, and the delivery of the CyFIR enterprise suite and related services.
  • Oversee the Managed Services Security operations to include: onboarding new clients, ongoing monitoring of security activity and reporting (communication) of results to our clients.
  • Works to maintain and grow the client relationship by identifying new business opportunities and coordinate with appropriate sales personnel for opportunities of new CyFIR products and services.
  • Has a profit and loss responsibility at the gross margin level for each project.
  • Ensure project documents are complete, current and appropriately stored.
  • Acts as the final level of quality control and peer review for all client deliverables.
  • Report to management the delivery team utilization and efficiency reports.
  • Provide detailed program management and status reports to management for all ongoing engagements.
  • Manage utilization across the team to ensure efficient use of time and resources.
  • Perform on-site client visits, as appropriate.
  • Lead / Manage the sales efforts across the consulting practice

Knowledge, Skills and Abilities:

  • 10 years of relevant experience as a project manager in a technology or digital security related field.
  • 5 years of incident response and digital forensics experience.
  • Expert understanding of security "layers" delivered in a managed service, including firewall, IPS and EDR.
  • Demonstrated quantifiable track record of leading managed service security ops while meeting and exceeding client service level requirements.
  • Exhibit a high degree of initiative and analytical skills to handle and solve complex problems.
  • Demonstrated success in leading professional staff by leveraging a collaborative leadership style.
  • Excellent negotiation and presentation skills that ensure contract renewals.
  • Proven track record of product and revenue growth with high levels of customer satisfaction.
  • Demonstrated ability to grasp new technological concepts and leverage those concepts in innovative delivery to clients.
  • Demonstrated ability to interpret and understand client's needs and/or requirements.
  • Demonstrated commercial acumen.
  • Demonstrated understanding and experience in working with Managed Service Security Providers (MSSP).
  • Demonstrated knowledge of security architectures, incident response and digital forensics.

CyFIR, LLC is a provider of forensics, incident response and investigation enterprise software and related services.

Applicants can contact the following:

Jodi Cotton    








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